Privacy Policy

1. Information We Collect

Account Information

• Email address - Required for account creation and communication
• Password - Encrypted and stored securely (we cannot see your actual password)
• Profile data - Optional information like VRChat display name, avatar images
• Discord ID - If you link your Discord account for role synchronization and OAuth login
• VRChat verification - VRChat display name and verification status via bio code verification
• User roles and permissions - Roles assigned to your account for access control
• Achievement data - Achievements and milestones earned on the platform

Usage Data

• Website analytics - Basic usage statistics (pages visited, time spent) via Cloudflare Analytics
• Purchase history - Records of your VRChat world and asset purchases, including Payhip license keys
• License verification - Payhip license keys you've verified to grant role entitlements
• Role grants - Records of roles assigned, removed, and expiration dates
• Account activity - Actions taken on your account (role changes, profile updates) for audit purposes
• Favorites - Worlds and content you've marked as favorites

2. How We Use Your Information

• Account management - Authenticate users and manage account access, including role-based permissions
• Service delivery - Provide access to purchased content, membership perks, and role entitlements
• License verification - Verify Payhip license keys to grant access to purchased products and associated roles
• Discord integration - Synchronize roles between our platform and Discord servers based on your purchases and permissions
• Achievement tracking - Display and track achievements and milestones you earn on the platform
• VRChat verification - Verify your VRChat display name via bio code verification
• Community features - Enable commenting, blog interactions, and community participation
• Customer support - Respond to inquiries and provide technical assistance
• Security and moderation - Monitor for abuse, fraud, unauthorized access, and enforce community guidelines
• Audit logging - Maintain records of account changes and administrative actions for security and compliance
• Improvements - Analyze usage patterns to improve our services

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in these limited circumstances:

• Service providers - With trusted partners who help us operate our services (Supabase, Cloudflare)
• Legal requirements - When required by law or to protect our rights and safety
• Business transfers - In the event of a merger or acquisition (with notice)
• Consent - When you explicitly give us permission to share

4. Third-Party Services

We use the following services to operate our platform:

• Supabase - Authentication, database, and file storage
• Cloudflare - Website hosting and security
• Patreon - Membership and payment processing
• Payhip/Jinxxy/Gumroad - Marketplace and payment processing
• Discord - Community features and role synchronization

These services have their own privacy policies. We recommend reviewing them.

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption - All data is encrypted in transit and at rest
• Access controls - Limited access to personal information on a need-to-know basis
• Regular updates - Security patches and system updates
• Monitoring - Continuous monitoring for security threats

6. Cookies and Local Storage

We use cookies and local storage for:

• Authentication - Remember your login status
• Preferences - Save your UI settings and preferences
• Analytics - Understand how you use our website
• Security - Protect against fraud and abuse

You can disable cookies in your browser, but this may affect website functionality.

7. Data Retention

We retain your information for as long as necessary to provide our services:

• Active accounts - Data is kept while your account is active
• Purchase records - Retained for legal and accounting purposes, including license keys
• License verification - Payhip license keys and verification records are retained to maintain access to purchased products
• Role grants - Role assignment history is retained for audit purposes and to restore roles if needed
• Audit logs - Administrative actions and account changes are retained for security and compliance
• Achievement data - Achievement records are retained even if your account is deleted, unless you specifically request deletion
• Community content - Comments and interactions may be retained for community moderation
• Deleted accounts - Upon account deletion, most personal data is deleted within 30 days. However, some records (purchase history, audit logs, role grants) may be retained for legal compliance, fraud prevention, and service integrity

8. Your Rights

You have the following rights regarding your personal information:

• Access - Request a copy of your personal data, including role assignments, achievements, and purchase history
• Correction - Update or correct inaccurate information through your account settings or by contacting us
• Deletion - Request deletion of your account and personal data. You can delete your account directly from your account page, or contact us for assistance. Note: Some data may be retained for legal compliance
• Portability - Receive your data in a structured format
• Objection - Object to certain types of data processing
• Discord data - You can unlink your Discord account at any time, which will stop role synchronization
• License management - You can view and manage your verified licenses from your account page

To exercise these rights, you can use the account management features on your account page, or contact us at thesnoozebusiness@gmail.com

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it immediately.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: thesnoozebusiness@gmail.com
Discord: Join our Discord